Shipping Policy

Shipping Information Page

Introduction: Welcome to Amarillo Candle Company's Shipping Information page! We're dedicated to providing transparent and reliable shipping services to ensure your orders reach you safely and on time.

Shipping Policy:

1.       Processing Time: Orders typically ship within 1-3 business days from the date of purchase, excluding weekends and holidays.

2.       Shipping Methods: We're proud to offer reliable shipping services exclusively through the United States Postal Service (USPS). Whether you're ordering candles, body products, or gifts, you can trust USPS to deliver your package safely and efficiently.

3.       Shipping Rates: Shipping rates are calculated based on the total weight of your order and the destination address. You can view the shipping costs at checkout before completing your purchase.

4.       Shipping Locations: We currently ship within the United States. For international shipping inquiries, please contact our customer service team for assistance.

5.       Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order's progress using the provided tracking number.

6.       Order Fulfillment Notification: In the rare event that we are unable to fulfill your order for any reason, we will promptly notify you via email. Our customer service team will work with you to resolve the issue and provide alternative solutions, such as a refund or substitution.

Shipping FAQs:

·         Can I change my shipping address after placing an order? Unfortunately, we're unable to modify shipping addresses once an order has been placed. Please ensure your shipping information is accurate before completing your purchase.

·         What should I do if my order is damaged during shipping? In the unlikely event that your order arrives damaged, please contact our customer service team within 48 hours of delivery. We'll gladly assist you with a replacement or refund.

Contact Us: If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer service team. We're here to help!

admin@amarillocandlecompany.com

2300 S.W. 6^th Ave

Amarillo, Tx. 79106

# (806) 290-4700

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